iRubric: PC troubleshooting Tech Pro lab rubric

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PC troubleshooting Tech Pro lab PC troubleshooting Tech Pro lab This lab is designed assess student's comprehension of the troubleshooting process with regards to common computer problems. Student gathering information for trouble ticket, research, apply resolution, and documentation. Technical Professionalism. Rubric Code: BX8XA2W By gbert500 Ready to use Public Rubric Subject: Computers Type: Project Grade Levels: 9-12

PC troubleshooting lab 100 % Using the Help Desk Trouble Ticket provided by the teacher, the student interviewed the customer (obtained information), researched the problem, resolved the problem & documented the follow-up action.
	Poor Student was unable to troubleshoot and solve the problem. 0 pts	Fair Student was able to perform some troubleshooting steps but was unable to solve the problem. 1 pts	Good Student was able to troubleshoot and solve the problem. 2 pts
Ticket Information 50 % Complete all entries on the Help Desk Trouble Ticket.	Poor	Fair	Good
Description of Problem 10 % The description of the problem is clear and on the ticket.	Poor	Fair	Good
Technical Response 20 % Research the problem, report your initial action. Document any follow-up action.	Poor	Fair	Good
Resolution 20 % The problem was resolved? The disposition of the problem is clearly defined on the ticket, within your flow chart and on your notes/documentation or research report. Professional language is used and your report is clear for technical publishing.	Poor	Fair	Good