iRubric: Health Coach Facilitation of HIW Assessments rubric

* The Health Coach is an outstanding professional role model for Healthy Is Wellness. * Positively supports peers in their efforts to be positive role models.
* Understands and adheres to all HIPAA rules
* Helps everyone keep the work area neat and organized (No food, cell phones out, boxes, etc)
* Dressed professionally
* HC personally prescribes to HIW all lifestyle guidelines and healthy behaviors

* The Health Coach is a professional role model for Healthy Is Wellness
* Understands and adheres to all HIPAA rules
* Work area is neat and organized (No food, cell phones out, boxes, etc)
* Dressed appropriately
* HC personally prescribes to HIW lifestyle guidelines and healthy behaviors

* The Health Coach is usually a professional role model for Healthy Is Wellness
* Understands and usually adheres to all HIPAA rules
* Work area is neat (No food, cell phones out, boxes, etc)
* Wears HIW shirt
* HC personally prescribes to the majority of HIW lifestyle guidelines and healthy behaviors

* The Health Coach is sometimes a professional role model for Healthy Is Wellness
* Understands and sometimes adheres to all HIPAA rules
* Work area is not neat and organized (food or cell phone may be visible, etc)
* Does not wears HIW shirt
* HC personally does not prescribe to the majority of HIW lifestyle guidelines and healthy behaviors

* Facilitate surveys and sign in
* Explains what HIW does (Health GPS)
* Clearly and concisely explains the process that is about to happen (incl timeline)
**Objective component - VERY clear that InBody is always optional
**Subjective - explains the process
* Creates a sense of security and makes clear that this is the client's journey - experts on their own health
* Asks questions for clarification- where does the client want to go and what are their motivations takes notes if needed

* Facilitates surveys and sign in
* Explains what HIW does (Health GPS)
* Clearly explains the process that is about to happen (including timeline)
**Objective component - InBody is always optional
**Subjective - explains the process
* Creates a sense of security and makes clear that this is the client's journey - experts on their own health
* Asks questions - where does the client want to go and what are their motivations

* Facilitates surveys and sign in
* Explains what HIW does (Health GPS)
* Explains what is about to happen
**Objective component - Usually remembers to mention that InBody is optional
**Subjective - explains the process
* Tries to creates a sense of security and says that this is the client's journey - experts on their own health
* Asks questions for clarification

* Leaves the client to figure out surveys and sign in
* Does not explain what HIW does (Health GPS)
* Does not explain what is about to happen
**Objective component - Fails to mention that InBody is optional
**Subjective - explains the process
* Fails to creates a sense of security and says that this is the client's journey - experts on their own health
* Does not ask questions for clarification

* Provides individualized positive feedback and is consistently encouraging. (InBody results and previous month's challenge)
*Asks if client would like more privacy
* The HC is never judgemental, or negative and assumes nothing

* Provides positive feedback and is encouraging. (InBody results and previous month's challenge)
*Asks if client would like more privacy
* The HC is not judgemental, or negative and assumes nothing

* Provides positive feedback (InBody results and previous month's challenge)
*Sometimes asks if client would like more privacy
* The HC is usually not judgemental, or negative and only occasionally makes assumptions

* Provides feedback (InBody results and previous month's challenge)
*The HC will move to a different location if the client would like more privacy
* The HC may be judgemental, or negative and makes assumptions

* The Health Coach utilizes Active Listening over 95% of the time when working with clients. This includes:
* Non judgemental
* Provides positive verbal and non verbal feedback
* Asks open ended questions for clarification
* Reflects and paraphrases client responses
* Summarizes the conversation logically and clearly

* The Health Coach consistently (85% - 94% of the time) utilizes Active Listening when working with clients. This includes:
* Non judgemental
* Provides positive verbal and non verbal feedback
* Asks open ended questions for clarification
* Reflects and paraphrases client responses
* Summarizes the conversation logically and clearly

* The Health Coach usually (60% - 84% or more of the time) utilizes Active Listening when working with clients. This includes:
* Non judgemental
* Provides positive verbal and non verbal feedback
* Asks open ended questions for clarification
* Reflects and paraphrases client responses
* Summarizes the conversation logically and clearly

* The Health Coach utilizes Active Listening less than 60% of the time when working with clients. This includes:
* Non judgemental
* Provides positive verbal and non verbal feedback
* Asks open ended questions for clarification
* Reflects and paraphrases client responses
* Summarizes the conversation logically and clearly