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iRubric: Evaluation of ACP Communication Skills rubric

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Evaluation of ACP Communication Skills 
Evaluation of Student Communication Skills w/Healthcare Prof
Rubric Code: VX97858
By rhoden
Ready to use
Public Rubric
Subject: Nursing  
Type: Assessment  
Grade Levels: Undergraduate, Graduate

Powered by iRubric Communication
100 %
  Exemplary

3 pts

Acceptable

2 pts

Requires Improvement

1 pts

Not Done

0 pts

Not Applicable

(N/A)

Greets Patient (and Family)
10 %

and identifies self
Exemplary

Uses individual's name (Dr./Mr./Mrs./Ms., followed by last name, if provided), is warm and personal<BR>
<BR>
Identifies self as student
Acceptable

n/a
Requires Improvement

n/a
Not Done

Does not greet healthcare professional(s), immediately engages in task<BR>
<BR>
Does not identify self as student
Not Applicable
Asking questions
20 %

Exemplary

Uses open versus closed ended questions appropriately.<BR>
<BR>
Avoids leading, biased, or multiple questions
Acceptable

n/a
Requires Improvement

The interaction feels somewhat like an interrogation. <BR>
<BR>
Requires improvement with probing or framing of questions as open or closed ended to collect necessary information
Not Done

Uses closed-ended questions frequently or fails to ask appropriate open-ended questions<BR>
<BR>
Asks leading or biased questions
Not Applicable
Addressing questions/concerns
10 %

Exemplary

Uses an open-ended question to verify concerns & questions have been addressed
Acceptable

n/a
Requires Improvement

Uses a closed-ended questions to inquire about additional questions or concerns
Not Done

Does not inquire if there are any additional questions or concerns
Not Applicable
Active Listening and Empathy
5 %

Exemplary

Validates emotion (using reflective and supportive responses)by openly exploring and encouraging expression of emotion<BR>
(e.g. by using continuers such as "tell me more or go on")
Acceptable

Responds to emotion (by offering validation), yet does not explore the emotion in more depth
Requires Improvement

Shows little interest or encouragement for the expression of emotion and encourages individual to move on
Not Done

Makes no attempt to respond to or validate emotion, leaving the individual feeling discouraged or belittled
Not Applicable
Professional Demeanor
5 %

Exemplary

Professional demeanor (conduct, behaviors) exhibited throughout the encounter
Acceptable

n/a
Requires Improvement

At times, the professionalism displayed feels somewhat impersonal, clinical, or "cold"
Not Done

Demeanor is not appropriate for a professional
Not Applicable
Confidence
10 %

Exemplary

Appears confident
Acceptable

n/a
Requires Improvement

May require improvement in confidence displayed or is overconfident
Not Done

Lacks confidence
Not Applicable
Eye contact
10 %

Exemplary

Varied, comfortable, and natural<BR>
<BR>
<BR>
Refers to notes or handouts minimally
Acceptable

Appropriate<BR>
<BR>
<BR>
Relies on notes or handouts occasionally, which does not impair communication
Requires Improvement

Fair, but may occasionally be awkward<BR>
<BR>
Relies on notes often, which detracts from communication
Not Done

Uncomfortable, either lacking or excessive.<BR>
<BR>
<BR>
Relies on notes
Not Applicable
Body language and distance
10 %

Exemplary

Exhibits finesse and command of body movement and proximity. Gestures used and distance are optimal for the interaction.
Acceptable

Body language and distance are appropriate, the interaction feels comfortable and natural
Requires Improvement

Body language and distance requires some improvement. The interaction feels uncomfortable to either individual.
Not Done

Awkward and does not react to cues that they are too close or too far for an optimal interaction
Not Applicable
Tone and volume
10 %

Exemplary

Exhibits finesse and command of tone and volume
Acceptable

Tone and volume are appropriate
Requires Improvement

Tone and/or volume makes understanding of information somewhat difficult
Not Done

Tone is demeaning at any point during the interaction<BR>
<BR>
Volume is not appropriate
Not Applicable
Patient Understanding of Condition
5 %

Exemplary

Avoids use of fillers during the interaction
Acceptable

Some fillers are noted, however these are minimal and do not detract from the verbal message
Requires Improvement

Fillers are frequent and detract from the verbal message
Not Done

Fillers are frequent and detract from the verbal message
Not Applicable
Jargon,pronunciation,&modification
1 %

Exemplary

Information is stated clearly, avoids medical jargon <BR>
<BR>
Words pronounced correctly.<BR>
<BR>
Modifies communication to meet special needs
Acceptable

n/a
Requires Improvement

n/a
Not Done

Uses of jargon<BR>
<BR>
Words pronounced incorrectly.<BR>
<BR>
Does not modify communication to meet special needs
Not Applicable
Understanding Prognosis
1 %

Exemplary
Acceptable
Requires Improvement
Not Done
Not Applicable
Understanding Treatment Options
1 %

Exemplary
Acceptable
Requires Improvement
Not Done
Not Applicable
Naming a Surrogate Decision Maker
1 %

Exemplary
Acceptable
Requires Improvement
Not Done
Not Applicable
Create Advance Directive Document
1 %

Exemplary
Acceptable
Requires Improvement
Not Done
Not Applicable
Rappor, Respect, Trust
0 %

Exemplary

Displays personal concern and is genuine during the interaction.
Builds rapport, is respectful and nonjudgmental. As the evaluator, I would trust this student.
Acceptable

Displays personal concern and is genuine during the interaction <BR>
<BR>
Does not thank individual for their time
Requires Improvement

Focus is on the task, rather than the individual, which compromises rapport<BR>
<BR>
May not thank individual for their time
Not Done

Does not demonstrate personal concern.
Does not thank individual for their time. As the evaluator, I would not trust this student to be my radiographer and/or feel I would not like to return to see this "radiographer"
Not Applicable



Keywords:
  • communication, pharmacist, healthcare professional


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