iRubric: Customer Service Assessment rubric

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Customer Service Assessment Peer Online Discussion Rubric Rubric Code: L5A77B By jdibenedetto Ready to use Public Rubric Subject: Vocational Type: Assessment Grade Levels: 9-12, Graduate

Assessment Collaboration Rubri
	Fair-C 1 pts	Good-B 2 pts	Excellent-A 3 pts
Participation	Fair-C Student participated but was rarely on task.	Good-B Student participated most of the time and was on task most of the time.	Excellent-A Student participated fully and was always on task.
Leadership	Fair-C Student usually allowed others to assumed leadership or often dominated the group.	Good-B Student sometimes assumed leadership in an appropriate way.	Excellent-A Student assumed leadership in an appropriate way when necessary by helping the group stay on track, encouraging group participation, and having a positive attitude.
Responding	Fair-C Student sometimes responded to others' ideas.	Good-B Student usually responded to others' ideas.	Excellent-A Student responded carefully to others' ideas.
Cooperation	Fair-C Student member sometimes treated others disrespectfully or did not share the workload fairly.	Good-B Student member usually treated others respectfully and shared the workload fairly.	Excellent-A Student member treated others resptectfully and shared the workload fairly.