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iRubric: Business Letter: Complaint rubric

iRubric: Business Letter: Complaint rubric

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Business Letter: Complaint 
Business Letter: Complaint
Business letter written for a complaint. Students were asked to use a business letter format to write a letter in which they would outline a complaint with a product, company, etc...
Rubric Code: FX79BW6
By cmcdermo62
Ready to use
Public Rubric
Subject: English  
Type: Assessment  
Grade Levels: (none)

Powered by iRubric Business Letter: Complaint
 

5 pts


4 pts


3 pts


2 pts


1 pts

Content

5

Letter details a complaint, discusses the resolution the author would like to see, and shows the recipient their good intentions
4

Letter provides a complaint, discusses the resolution, and shows the recipient their good intentions
3

Letter provides complaint, mentions a resolution, and tries to show recipient their good intentions
2

Letter provides complaint, mentions a resolution that is not fully thought out, and makes minimal effort to show their good intentions
1

Letter does not provide complaint, does not mention a resolution, and does not make an attempt to show the author's good intentions
Tone

5

Letter is appropriate for the audience it is intended for. It is straightforward and polite. It does not include any examples of aggressive tone
4

Letter is appropriate for the audience it is intended for. It is fairly straightforward and polite. It does not include any examples of aggressive tone
3

Letter is appropriate for the audience it is intended for. Its' tone is slightly questionable
2

Letter is somewhat appropriate for the audience it is intended for. Its' tone is questionable/slightly aggressive
1

Letter is not appropriate in tone and borders on aggressive
Format

5

Letter format includes all the following in the correct order:
Return address
Date
Inside address
Salutation
Body
Closing
Signature
Typed name

Letter is single spaced and 1 page in length
4

Letter format includes all of the following, but 1 or 2 may not be in the correct order
Return address
Date
Inside address
Salutation
Body
Closing
Signature
Typed name

Letter is single spaced and 1 page in length
3

Letter format includes some of the following, but not all are in the correct order
Return address
Date
Inside address
Salutation
Body
Closing
Signature
Typed name

Letter is single spaced and 1 page in length
2

Letter format includes a few of the following, but they are not in the correct order:
Return address
Date
Inside address
Salutation
Body
Closing
Signature
Typed name

Letter is not single spaced and is not 1 page in length
1

Letter format is not followed correctly

Letter is not single spaced and is not 1 page in length
M.U.G.S.

5

Makes no errors in mechanics ,
usage, grammar, or spelling
4

Makes 1-2 errors in mechanics, usage, grammar, or spelling
3

Makes 3-4 errors in mechanics, usage, grammar, or spelling
2

Makes 5-6 errors in mechanics, usage, grammar, or spelling
1

Makes 7+ errors in mechanics, usage, grammar, or spelling




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