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iRubric: Evaluation of Student Communication Skills w/Healthcare Prof rubric

iRubric: Evaluation of Student Communication Skills w/Healthcare Prof rubric

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Evaluation of Student Communication Skills w/Healthcare Prof 
Evaluation of Student Communication Skills w/Healthcare Prof
Rubric Code: BX93W6B
By CLRCLSC
Ready to use
Public Rubric
Subject: Nursing  
Type: Assessment  
Grade Levels: Undergraduate, Graduate

Powered by iRubric Communication
  Not Done

0 pts

Requires Improvement

1 pts

Acceptable

2 pts

Exemplary

3 pts

Not Applicable

(N/A)

Greets healthcare professional(s)

and identifies self
Not Done

Does not greet healthcare professional(s), immediately engages in task<BR>
<BR>
Does not identify self as student
Requires Improvement

n/a
Acceptable

n/a
Exemplary

Uses individual's name (Dr./Mr./Mrs./Ms., followed by last name, if provided), is warm and personal<BR>
<BR>
Identifies self as student
Not Applicable
Rapport and Respect

Not Done

Does not demonstrate personal concern<BR>
<BR>
Does not thank individual for their time
Requires Improvement

Focus is on the task, rather than the individual, which compromises rapport<BR>
<BR>
May not thank individual for their time
Acceptable

Displays personal concern and is genuine during the interaction <BR>
<BR>
Does not thank individual for their time
Exemplary

Displays personal concern and is genuine during the interaction <BR>
<BR>
Builds rapport, is respectful and nonjudgmental
Not Applicable
Asking questions

Not Done

Uses closed-ended questions frequently or fails to ask appropriate open-ended questions<BR>
<BR>
Asks leading or biased questions
Requires Improvement

The interaction feels somewhat like an interrogation. <BR>
<BR>
Requires improvement with probing or framing of questions as open or closed ended to collect necessary information
Acceptable

n/a
Exemplary

Uses open versus closed ended questions appropriately.<BR>
<BR>
Avoids leading, biased, or multiple questions
Not Applicable
Addressing questions/concerns

Not Done

Does not inquire if there are any additional questions or concerns
Requires Improvement

Uses a closed-ended questions to inquire about additional questions or concerns
Acceptable

n/a
Exemplary

Uses an open-ended question to verify concerns & questions have been addressed
Not Applicable
Active Listening and Empathy

Not Done

Makes no attempt to respond to or validate emotion, leaving the individual feeling discouraged or belittled
Requires Improvement

Shows little interest or encouragement for the expression of emotion and encourages individual to move on
Acceptable

Responds to emotion (by offering validation), yet does not explore the emotion in more depth
Exemplary

Validates emotion (using reflective and supportive responses)by openly exploring and encouraging expression of emotion<BR>
(e.g. by using continuers such as "tell me more or go on")
Not Applicable
Professional Demeanor

Not Done

Demeanor is not appropriate for a professional
Requires Improvement

At times, the professionalism displayed feels somewhat impersonal, clinical, or "cold"
Acceptable

n/a
Exemplary

Professional demeanor (conduct, behaviors) exhibited throughout the encounter
Not Applicable
Confidence

Not Done

Lacks confidence
Requires Improvement

May require improvement in confidence displayed or is overconfident
Acceptable

n/a
Exemplary

Appears confident
Not Applicable
Eye contact

Not Done

Uncomfortable, either lacking or excessive.<BR>
<BR>
<BR>
Relies on notes
Requires Improvement

Fair, but may occasionally be awkward<BR>
<BR>
Relies on notes often, which detracts from communication
Acceptable

Appropriate<BR>
<BR>
<BR>
Relies on notes or handouts occasionally, which does not impair communication
Exemplary

Varied, comfortable, and natural<BR>
<BR>
<BR>
Refers to notes or handouts minimally
Not Applicable
Body language and distance

Not Done

Awkward and does not react to cues that they are too close or too far for an optimal interaction
Requires Improvement

Body language and distance requires some improvement. The interaction feels uncomfortable to either individual.
Acceptable

Body language and distance are appropriate, the interaction feels comfortable and natural
Exemplary

Exhibits finesse and command of body movement and proximity. Gestures used and distance are optimal for the interaction.
Not Applicable
Tone and volume

Not Done

Tone is demeaning at any point during the interaction<BR>
<BR>
Volume is not appropriate
Requires Improvement

Tone and/or volume makes understanding of information somewhat difficult
Acceptable

Tone and volume are appropriate
Exemplary

Exhibits finesse and command of tone and volume
Not Applicable
Use of fillers (e.g. ah, um, uh)

Not Done

Fillers are frequent and detract from the verbal message
Requires Improvement

Fillers are frequent and detract from the verbal message
Acceptable

Some fillers are noted, however these are minimal and do not detract from the verbal message
Exemplary

Avoids use of fillers during the interaction
Not Applicable
Jargon,pronunciation,&modification

Not Done

Uses of jargon<BR>
<BR>
Words pronounced incorrectly.<BR>
<BR>
Does not modify communication to meet special needs
Requires Improvement

n/a
Acceptable

n/a
Exemplary

Information is stated clearly, avoids medical jargon <BR>
<BR>
Words pronounced correctly.<BR>
<BR>
Modifies communication to meet special needs
Not Applicable
Trust

Not Done

As the evaluator, I would not trust this student to be my radiographer and/or feel I would not like to return to see this "radiographer"
Requires Improvement

n/a
Acceptable

n/a
Exemplary

As the evaluator, I would trust this studdent to be my radiographer and would like to come back to see this "radiographer"
Not Applicable



Keywords:
  • communication, pharmacist, healthcare professional


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